Star Peru baggage
Our preferred outcome usually individuals and their particular baggage get to their particular destinations on the same journey and in equivalent conditions that these people were in at check-in. But circumstances which can be beyond our control may arise. When you yourself have any trouble together with your luggage, the following policies might use:
At StarPeru we try everything feasible to protect and protect your luggage from any eventuality. Nevertheless must remember that baggage normally made to protect its items.
Due to transport and managing, your luggage may show signs of use like scratches, spots, dents, slices, and/or lacking additional accessories such as wheels, pouches, handles, locks, or any other connected items. If this is the outcome, the flight cannot simply take responsibility because they are considered small damage and inherent to the nature of luggage control.
In case there is more serious damage we will react according to its nature, providing that it failed to occur prior to receiving it in the check-in countertop before deviation. For this we will in addition consider the details on the tags connected by our workers on the baggage currently of getting it on check-in counter.
In the event your baggage couldn't show up along with your journey, kindly report it to the baggage-handling workers when you look at the baggage pick-up lounge during the airport, in which we'll register a Baggage Problem Report.
So that you can process a baggage-related claim, we require the following:
- The traveler must certanly be current (if claim is filed during the airport)
- The initial luggage tag.
- The passenger’s boarding pass.
- Vacation papers
After processing the problem, our baggage-handling staff would be in constant contact, informing you of every development and certainly will notify you the minute it arrives and is provided for you.
Our general plan would be to resolve any baggage-delay issues in no later on than 24 hours, except in circumstances which are beyond our control such as for example shortage of routes, high season, inclement weather, etc.
Missing and found
The airline cannot simply take any responsibility for products held by passengers as non-registered hand baggage. However, you are able to report a lost item through our customer support stations in the airport, our call center, or via mail at firstname.lastname@example.org Please keep in mind that all things found by our workers will likely to be held at our luggage department for up to three months. In case of perishable things, these would be kept for as much as 3 times.
Lost and discovered things will undoubtedly be returned to their particular owners at our baggage division office. To get this done, the individual claiming them has to present his/her identification card additionally the boarding pass. In case he/she may not be able to claim it personally, the traveler has to send an authorization letter, with a photocopy of both his/her and the authorized person’s identification cards.