DHL Lima Peru

I'm mad with DHL, and I desire responses.

I would never recommend delivering parcels to Latin America with DHL. I have obtained five packages while overseas: three with FedEx (in Puerto Rico, St. Vincent additionally the Grenadines, and Malaysia), and two with DHL (in Guatemala, and now Peru). And off those five deliveries, I never experienced dilemmas or payoffs with FedEx, but have finally twice already been burned with DHL. I'm not sure if this company is corrupt, dishonest, or just incompetent on a global degree, but I yet to own a confident experience with all of them.

A year and a half ago we uploaded an open-letter to DHL, recounting how I was overcharged an excessive amount to accept a bundle in Guatemala, with distribution and acceptance costs far outweighing the price of the contents associated with the bundle. This page has also been mailed into the organization, though it never initiated an inquiry, apology, or any acknowledgment of acceptance.

Today, a xmas bundle lovingly sent by my dad in Oregon, ended up being eventually sent to the Boza residence in Lima. Even though tracking record for the package implies that it found its way to Lima from the 13th, and ended up being readily available for pickup on the 14th, the Boza house had been never contacted by DHL.

It absolutely was not until these days, the 17th, the office labeled as to share with the household that a US$34 (101.20 Peruvian nuevos soles) levy was indeed enforced in the parcel, if it was likely to be delivered this precise amount would-be required to be compensated upon receipt for the package (as driver carries no modification).

Normally, spending taxes of US$34 on a package with a reported value of US$55 really gets to myself. That is a taxation of over 60percent of this reported price for a box with some chocolates and a Christmas decoration. Aspect in the price of the shipping back at my father's end (US$46), that gift ideas the Boza family cost more to receive and send (US$80) as compared to gift ideas themselves—sound familiar?

DHL launched these sealed letters looking cash

…But that's just the main issue. The Boza household and I also are in an uproar throughout the opening of two sealed letters within the package. These letters were not exposed skillfully, they were torn open to check their contents—presumably selecting money.

I would ike to state that certain more time: Two sealed envelopes (letters), inside the bundle, were torn available in haste.

I really believe an immediate connection was made involving the presents plus the cards, additionally the staff within Peruvian DHL center knowingly unsealed these items to consider cash. You have got gifts coming from the united states of america, you have got cards, therefore it is feasible there's likely to be cash inside cards.

The bundles of chocolate were not exposed, so it is apparent that security was not an issue. What possible contents could be in the letters that could warrant additional taxes, in the event that's what they had been examining all of them for?

I would like a responses. The Boza family wishes responses. And with the appropriate and news (television and radio) connections this family members have, I've no doubt that it wouldn't simply take a great deal for a tv team to descend from the handling of the DHL facility in Lima. Stealing and letter slashing inside DHL, yeah, which is a significant sufficient story.

DHL delivery reward

And people fees and surcharges—they're a complete laugh. They charged US$4 to print the balance, and US$8 for "storage".

Here is the itemized US$34 acceptance bill in the Peruvian part:

• Document: $4
• Operational Expenses: $16.30
• Storing: $8
• Product Sales Taxation: $5.38
• Rounding (to another location dollar): $0.32

Tatiana has sent packages to Lima along with other companies (such as the usa Postal provider), and contains never ever seen this lady family billed for fees or delivery. We're phoning the DHL facility the next day, and if we do not obtain the correct answers, we will push this additional, from both hemispheres.